Return & Refund Policy
We want you to be happy with your purchase! If something isn’t right, our hassle-free return process makes it easy to request a return.
📌 How to Return an Item (3 Easy Steps)
Step 1: Contact Us
📧 Email [email protected] within 30 days of receiving your order, including your order number and reason for the return.
Step 2: Receive Return Instructions
Once your return request is approved, we will provide you with the return address and instructions on how to proceed.
Step 3: Send Your Items
📦 Return the item(s) in original, unused condition with all packaging and tags intact.
📜 Include your order number and tracking code for reference.
🚛 Return Shipping Cost: Customers are responsible for return shipping fees. We recommend using a trackable shipping service, as we cannot issue refunds for lost returns.
🚫 Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, we cannot accept returns on:
Opened or used products (e.g., cosmetics, sprays, patches)
Items intended for direct skin contact (e.g., wearables, intimate care products)
Consumables & personal care products
📌 Damaged or Incorrect Items? We’ll Fix It!
Received a damaged or defective product? Please email us within 48 hours of delivery at [email protected] with:
Photos of the damaged product
Your order number
We will send a replacement or issue a refund for verified cases of damage.
📌 Exchanges
Want a different item? Contact us first at [email protected]. Exchanges are possible for unopened items only and depend on stock availability.
📌 Order Cancellations
You can cancel within 30 days only if the product is unused and in its original packaging.
Contact us at [email protected] for cancellation requests.
📌 Responsibility & Limitations
Our liability is limited to the original purchase price of the item. We are not responsible for:
Delays caused by customs, shipping carriers, or unforeseen circumstances.
Losses due to incorrect shipping details provided by the customer.
Personal expectations (e.g., results may vary from marketing images).
Use products according to the instructions provided on the packaging.
📌 Sustainability & Ethical Responsibility
If you no longer need the product, consider donating it to someone in need. This helps reduce waste and supports sustainability. If you have questions about returns, feel free to contact us!
📌 Acceptance of Terms
By making a purchase, you agree to our Return & Refund Policy. You can find this policy in the footer of our website before completing your order.